The overwhelming majority of people want to do a good job. They want to be successful; they want to support their colleagues, they want to feel that they have achieved something during their working day, they want to be recognised and rewarded as a good employee. It doesn’t always feel that way and managers get frustrated with people in their teams who appear to have an approach that is at odds with this statement, but how many of the people you know well really think differently? I certainly don’t know anyone who is happy with not being successful at work.
So, where does the desire to do well and actual performance diverge? This is a key question for managers and leaders to ask when considering peoples performance and if they come at it from a perspective of ‘This person wants to be successful: what is stopping them?’, the way they approach conversations may be very different. What are the obstacles to success today? Is it skills, lack of understanding of what is required or organisational issues? Are there things happening at home that are causing problems? These are just a few of the things that interfere with good performance. Conversations that enable honest and open discussion about these challenges and how they can be overcome are the important ones to have. They are the conversations that will lead individuals and through them, the business, to be successful. So leaders, start with believing that your team wants to be successful, then all you have to do is work out how to enable that success.
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October 2022
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